IT Support Analyst

Location: Remote and In-office  

The IT Support Analyst will provide support for our FinPay software products, third party applications, and general IT desktop support. You will be responsible for first tier support for IT issues and requests via phone, email, live chat, or instant messaging, and explaining solutions in technical and non-technical terms. You will report to the Chief Technology Officer.


  • Responds to calls, emails, and messages from FinPay employees and clients
            in a courteous and timely manner
  • Troubleshoot software application and PC issues
  • Escalate issues as appropriate to FinPay engineering or outside hardware
  • Orders PC's along with associated equipment and handle associated
            inventor and logistical issues
  • Work with DevOps team in helping with the administration of G-Suite and
            other third-party products
  • Create, maintain, and distribute key metric reports to CTO
  • Utilize, maintain, and help design trouble ticket system.
  • Ensure that issues are responded to according to Service Level Agreements


  • Proven experience as a help desk analyst
  • Excellent customer service skills
  • Excellent problem solving skills
  • Ability to speak to technical and non-technical people
  • Knowledge of PCs, and office suite applications
  • Good language and communication skills
  • Good understanding of computer support and troubleshooting
  • Strong initiative to find ways to improve solutions, systems, and


Full Time, Salaried

Benefits Include: Paid Time Off, Holiday Pay, Medical, Dental and Vision Coverage

FinPay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.




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