Patient Engagement Specialist

Location: Onsite Boca Raton, FL area

FinPay is committed to solving the affordability crisis in healthcare by enhancing the patient financial experience through pre-care engagement, healthcare financial literacy, advocating for cost transparency, and offering affordable payment options. FinPay has been recognized as one of the fastest-growing companies in Inc. 5000 and Philadelphia Business Journal Soaring 76.

Our Payment Engagement Specialists mirror the clinical care our clients offer by providing exceptional customer service in the navigation and education of our mission. We take pride in our positive and uplifting team culture and provide all of our employees with the opportunity to be successful. We offer a competitive salary package dependent upon experience, employer-sponsored Health Benefits, 401K, and a flexible schedule that includes remote work during the present time.


  • Navigate patients through the education of their Health Insurance policy as
            well as payment arrangements prior to care.
  • Listen attentively to the patient's needs.
  • Maintain strong attention to detail and hold personal accountability for
            document signing on all payment plans.
  • Provide accurate and thorough file notes within the company portal system.
  • Maintain the confidentiality of patient data in accordance with HIPAA laws
            and regulations.
  • Provide open feedback and ideas on process improvement.
  • Uphold company core values.
  • Utilize FinPay training knowledge ensure quality assurance standards
  • Must be able to work independently and as part of a team.


  • Bachelor’s Degree or relevant experience preferred.
  • Must have Customer Service experience.
  • Health Insurance background is preferred.
  • Experience processing transactions.
  • Knowledge of Microsoft and/or Google systems.
  • Ability to adapt to change.
  • Ability to build strong working relationships with both clients and patients.
  • Hold effective communication skills via both phone and email.
  • Must be available on evenings and weekends to provide a flexible work       

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Benefits Include: Paid Time Off (PTO), 401K, Medical, Dental, Vision Coverage and Flexible Spending Account.




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