Support Specialist
Summary of Payment Specialist Responsibilities
- Identify Past Due files, Pending Doc files & ACH files weekly
- Communicate with Past Due, Pending Doc accounts & ACH, weekly (via email, call, Relay)
- Daily oversee of Support email box (patient communication, Client)
- Slack support channel viewing
- ACH Verification for PmtS
- Approval/Denial/ Execution of Hold Requests, Cancellations and Balance Adjustments
- Monthly submission of Default list to OPS team Identify and Submit Evidence for Disputed Transactions
Qualifications
- Minimum of Six Months in Current Role
- Average of 75 or higher in Quality Assurance scores, in the last 6 months
- Proven exemplary communication skills
- Excellent Client Working Relationships
- Excellent Script Knowledge
- Proficient in Portal Understanding
- Excellent verbal and written communication skills
- Highly Organized
- No Formal Active Disciplinary Plans