Vice President, Client Success

FinPay is a data-driven patient financial management company. We help patients and providers make more informed, healthier decisions. Our FinPass platform is designed for patients and trusted by providers to deliver a new and smarter way to pay for healthcare. 

FinPay is one of the fastest-growing companies recognized by Inc. 5000 and Philadelphia Business Journal Soaring 76 in 2021.

We are seeking a self-motivated individual who enjoys a face-paced tempo and will thrive in a start-up environment with a strong culture. Join the team that is solving the affordability crisis in healthcare.

Responsibilities

• Ensure Clients are receiving the tools and support needed to achieve their
         goals.
• Advise Clients on process adherence through FinPay products and
          solutions by introducing new ideas, problem-solving, and strategies that will
          add value to their business.
• Successfully help Clients achieve goals while maintaining and strengthening
          their relationship with FinPay.
• Represent FinPay professionally and form direct relationships with the
          stakeholders of Clients while providing a timely value proposition.
• Learn and understand Client business to maintain an in-depth
          understanding of their needs and communicate common customer behavior
          internally to FinPay's Operations, Sales, Marketing, and Product teams.
• Advocate for FinPay when speaking with both potential and existing clients.
• Onboard new Clients while maintaining retention and renewals - guide
          Clients into support phase.
• Manage upselling and cross-selling.
• Leverage partners to grow revenue & customer success and obtain
          customer referrals when appropriate.
• Handle challenging conversations while focusing on sharing FinPay's goals
          and objectives.
• Establish effective collaboration and empathy to identify effective solutions
          and ensure understanding of the needs and challenges of both FinPay and
          our Clients.
  
  Requirements

• Must have 3 - 5 years prior experience within a Relationship Management /
          Client Success role.
• Bachelor’s Degree in related fields.
• Provide effective communication to identify problems and suggest areas of
          improvement with confidence and professionalism.
• Experience within the industry of Behavioral Health, specifically admissions,
          is preferred in order to support the needs and goals of Clients with a clear
          understanding.
• Proven problem-solving skills to resolve Client issues that challenge their
          success.
• Excellent time management and organizational skills to multitask/manage
          multiple Clients simultaneously.
• Ability to think creatively to contribute new ideas and solutions internally
          and with Clients.
• Must be able to work independently and collaboratively with the FinPay
          Sales Team.
• Experience with cross-selling and upselling opportunities.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits Included: Paid Time Off (PTO), 401K, Medical, Dental, Vision Coverage and Flexible Spending Account.